Question 1

What is an FAQ section?

Accepted Answer

An FAQ section can be used to quickly answer common questions about your business like "Where do you ship to?", "What are your opening hours?", or "How can I book a service?".

Question 2

Why do FAQs matter?

Accepted Answer

FAQs are a great way to help site visitors find quick answers to common questions about your business and create a better navigation experience.

Question 3

Where can I add my FAQs?

Accepted Answer

FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.

Question 4

Is financing available for appliance purchases?

Accepted Answer

Exciting news! We offer two fantastic financing programs to make your appliance purchase even easier:
1️⃣ SNAP Finance: Text 73215 to 48078 to kickstart your application.
2️⃣ ACIMA Finance: Simply text 69177 to 22462 to apply instantly.
Both programs have been hugely popular among our customers!

Question 5

What kind of warranty comes with your appliances?

Accepted Answer

All our appliances come with a 1-year warranty, with the option to extend up to 4 years.

Question 6

How do I register for the appliance warranty?

Accepted Answer

You must register your warranty within 30 days of purchase. Instructions are included in the warranty card provided at checkout. Failing to register within this period may void the warranty.

Question 7

What if I encounter a problem with my appliance?

Accepted Answer

If you face any issues with your appliance, contact us, and we will arrange for a technician to visit your location within 24 hours to resolve the problem. Our commitment to customer service extends beyond the purchase and installation.

Question 8

What are your store hours?

Accepted Answer

We are open Monday to Friday from 10AM to 6PM, and on Saturdays from 9AM to 5PM. We are closed on Sundays.

Question 9

Can I return or exchange an appliance?

Accepted Answer

Returns or exchanges are accepted within 48 hours of purchase. Please note that delivery and installation fees are non-refundable, and items must be returned in their original condition.

Question 10

Can I take it home the Same Day?

Accepted Answer

Take home your appliances the same day you purchase them. Bring straps to secure in place. Drive carefully, customer is responsible for any damages during transport.

Question 11

Do you have Delivery? Install? Haul Away?

Accepted Answer

We offer delivery up to 40 miles. Delivery over 40 miles is available, contact us for more info.  We have partnered with a local company for delivery, install and haul away. There is an installation fee and requires new accessories such as washer waterlines, dryer vent ducts, etc. Accessories can be purchased in-store.  We will haul away and recycle appliances when we deliver a new replacement one. Original appliances must be removed prior to installation (unless Haul Away is included).

Question 12

How do I add a new question & answer?

Accepted Answer

To add a new FAQ follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Add a new question & answer 
3. Assign your FAQ to a category 
4. Save and publish.

You can always come back and edit your FAQs.

Question 13

Can I insert an image, video, or GIF in my FAQ?

Accepted Answer

Yes. To add media follow these steps: 
1. Manage FAQs from your site dashboard or in the Editor 
2. Create a new FAQ or edit an existing one 
3. From the answer text box click on the video, image or GIF icon 
4. Add media from your library and save.

Question 14

How do I edit or remove the 'Frequently Asked Questions' title?

Accepted Answer

You can edit the title from the FAQ 'Settings' tab in the Editor.  
To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.

Frequently asked questions